Terms and Conditions

Shipping Policy

Our fast-paced, low-cost shipping service is just one of the many benefits of choosing First Atlanta Flooring for your hardwood flooring needs. We’ve always recognized the importance of shipping for online purchases, and our team always works hard to provide hassle-free and damage-free delivery services.  We use third party shipping services (i.e. UPS) in order to offer to our customers with fast deliveries. We will select the most efficient shipping carriers for affordable shipping rates, on time and damage free.  If you want to find out more about our shipping policy or you want to learn more about specific delivery issues, see more below or contact us directly. 

Delivery Time

First Atlanta Flooring takes no liability for the time of delivery as we use external shipping services. Most of our products sold in our online shop are in stock at our five distribution centers across North Georgia, and we ship everything out swiftly. First Atlanta Flooring usually ships goods within 1-2 days depending on the orders volume. In some circumstances, we may be able to ship on the same day. 

Refund and Returns Policy

Please read our Refund and Returns Policy.

WRONG MATERIAL Policy 

First Atlanta Flooring does everything possible to ensure that each order is prepared and shipped correctly. To avoid instances where the wrong product was used for a job we ask that each order be checked for accuracy when it is received. If there are discrepancies between items received and items ordered please contact us within 24 hours so that we can reship the correct item and create a return label for you to ship back the items initially received. Products used are considered accepted as is and therefore cannot qualify for a replacement. 

Damaged Flooring & Materials Policy

First Atlanta Flooring does everything possible to ensure that your flooring materials or flooring arrives in factory-new condition, free of any transportation damage. In case of damaged flooring or flooring materials, please contact us NO later then 48 hours after product was delivered. Shipping damage can usually occur for various reasons. If the boxes are damaged, usually the products can still be unaffected. Damage to the tongues and ends of boards for unfinished flooring is not a reason to refuse delivery.

On the Delivery Receipt, make a note of the number of bundles, boxes, or items that arrive. If the boxes or bundles are damaged, simply write “Damaged” on the delivery receipt with a brief description of the damage BEFORE signing it and releasing the driver. Take pictures of any damage you see of your order while it’s still on the truck, before unloading. Please take pictures of any damage that occurs after unloading. Or if a product is dropped at the dock/front door, take pictures of its condition before picking it up. 

First Atlanta Flooring is a distributor, we do not manufacture the materials that we sell. As such, we assumes no liability for materials sold, and we make no representations or warranties or for the accuracy of any information provided by the manufacturer.

Product Pricing and Availability

All prices and price lists are subject to change without notice. In store deals and pricing may differ from deals and pricing we offer online. We do our best to keep our website up to date. We are not liable for any material that has sold out or that has an error in pricing. First Atlanta Flooring asserts the right to cancel any stated offer and to remedy any error, omission, or inaccuracy. This also applies in case a request or pricing has already been presented and agreed upon. If we discover a problem with your order, we will contact you right away, and you can decide if you want to proceed at the correct price.

First Atlanta Flooring can’t guarantee to have the same products in the future to match a previous order.

Acclimation and Moisture Control

The first step after receiving your hardwood flooring is to acclimatize it. Solid hardwood floors might take anywhere from 5 to 14 days to acclimate. During this period, you’ll need a Moisture Reader to keep track of the moisture content of both your subfloor and your hardwood flooring.

If your hardwood flooring is 4″ or wider, you should aim for a moisture content differential of no more than 2% between your plywood subfloor and the hardwood flooring you’re installing. There can be a 3% difference between the hardwood floor and the subfloor for board widths below 4″.

The HVAC system must be turned on for at least 48 hours, windows and doors must not be opened during the acclimation period, and the wood flooring must be spaced properly across the sections where hardwood is being installed.

Measurement and Quantity

The buyer is accountable for the quantity and measurements specified on the invoice. The buyer will be charged for an extra shipment of materials.

First Atlanta Flooring is not responsible for the buyers’s ordering or measuring errors.

Claims

The state or federal court sitting in Gwinnett, Georgia will have exclusive jurisdiction over any and all claims, demands, and/or causes of action arising out of, or relating to the production, distribution, sale, installation, repair, or modification of our products.

For Claims, the buyer consents to the jurisdiction of Georgia’s courts. In the event that the litigant loses any civil action involving their claims, the purchaser undertakes to pay the attorney’s fees and costs incurred by First Atlanta Flooring in connection with the specific civil action.

The purchaser voluntarily waives the right to a jury trial on claims.

Warranty Claims

First Atlanta Flooring it’s a reseller so we do not manufacture the materials that we sell. As such, we assumes no liability for materials sold, and we make no representations or warranties or for the accuracy of any information provided by the manufacturer.

In the event of a warranty claim, the manufacturer may request, at the customer’s expense, an inspection by a third party. Inspections are handled by certified National Wood Flooring Association (NWFA) inspectors. They are certified to assess culpability. Inspection costs fall on the customer. Some defect claims may necessitate sample removal for analysis. After determining the reason and conducting an analysis, responsibility for material replacement costs will be assigned.

The manufacturer must get the formal inspection report so the inspector’s findings can be evaluated. If the manufacturer’s product is proven to be defective, the customer will be fully reimbursed for the inspection costs. Due to most flooring problems being caused by inadequate maintenance, installation, and/or existing worksite circumstances, the warranty does not cover these situations. If the problem is covered by the manufacturer’s warranty, First Atlanta Flooring may cover reasonable inspection charges.

Manufacturers also have the option of rejecting any report and hiring their own inspection firm to assess the flooring.

Payment

We accept Visa, MasterCard, Discover and American Express. Other payment methods can be added on our website for your convenience.

Privacy Rights

First Atlanta Flooring respects the privacy of those who use our website. This also includes the information you may supply to us through the website.

Modification and Termination

First Atlanta Flooring reserves the right to amend this Terms and Conditions and any other Policies at any time. It is your obligation to review the current Terms and Policies each time you use this site. You accept the Terms and Policies by continuing to use this site even after modifications have been made.

How We Use the Information

The information you provide is used to respond to your questions, complete a purchase transaction, and send products. Our website uses analytic tools to measure the number of pages visited and the length of time spent on each page, which provides Google with basic information. This allows Google to generate reports so we can see how our customers use our site. Even if you receive emails from us, you have the option to unsubscribe at any time.

Disclosure of Information to Third Parties

We will not sell your information to third parties. We only disclose information to our government if they demand it.