Refund and Returns for online purchases in 3 Easy Steps.
We strive to make your shopping experience with us worry-free, that is why we have a very simple Refund and Returns Policy.
We understand that sometime plans can change and we are here to help. We offer refunds for all orders up to 30 days from the date of purchase. If 30 days have passed since your purchase, we can’t offer you a refund.
In order to return products purchased from our online shop, please follow the next steps:
Step 1. Contact us and let us know about your return. Please have ready your Order/Invoice #. One of our Customer Care representatives will assist. If returns are approved, we will email an RA form (Returns Approval)
Step 2. Ship the products to the address indicated on the RA (Returns Approval) which is our Central Warehouse located at 1280 Lakes Pkwy., suite 150 Lawrenceville GA-30043. You are responsible for shipping charges.
Step 3. Once products will reach our warehouse, a credit will automatically be applied to your credit card or original method of payment. We will deduct a 20% restocking fee from the credit.
We will issue no credit for products meeting one of the following criteria:
– special orders
– products that are not returned in the original packaging
– products that are incomplete and have missing parts/accessories
– products/machines that are used and not in new condition
– opened bottles/cans/buckets
Shipping costs are non-refundable.
Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Still have questions?
Contact us for questions related to our Refund and Returns Policy.